Return Policy

Effective Date: January 1, 2025

Thank you for shopping with Sculptor. We want you to be completely satisfied with your purchase. If you are not satisfied, please review the return policy below.

1. Right of Withdrawal

In accordance with Czech law, you have the right to withdraw from your purchase within 14 days of receiving your items without providing any reason.

2. Conditions for Returns

To be eligible for a return, the item must:

  • Be unused and undamaged.
  • Be in its original packaging if possible.
  • Not show any signs of use, alteration, or damage.

There are no specific products that cannot be returned, and all products are eligible as long as they meet the above criteria.

3. How to Initiate a Return

To initiate a return, please:

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the product is faulty or defective.
  • We will discuss and agree upon the return shipping method once the return has been initiated. Please ensure you use a trackable shipping method to ensure safe delivery back to us.

5. Refund Process

Once we receive your returned item, we will process your return and issue a refund to the original payment method (e.g., back to your credit card). Please note:

  • Refunds may take several days to appear in your account, depending on your bank’s processing time.
  • Return shipping costs are non-refundable, unless the product was faulty.

6. Damaged or Defective Items

If you receive a damaged or defective item, please:

  • Contact us immediately with photos of the damaged item.
  • We will either offer a replacement or a refund.

7. Contact Information

For any questions or to initiate a return, please contact us:

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